Shipping:
Orders placed by 5:00 PM Pacific Standard
Time Monday-Friday will normally be shipped the same day. Our goal is to
get your selections to you quickly.
Vertical Avionics uses UPS and USPS
services to deliver the majority of its products. Shipping fees are
calculated on the checkout page based on the items in your cart.
Out of Stock items:
If an item is out of stock or a special
order we will notify you by e-mail if it cannot be shipped within three days of
the date the order was received.
Shipping exceptions:
Hazardous material. Some items
contain components that cannot be shipped via air and must travel by
ground. Such items include, but are not limited to, Lithium-Ion
batteries, pressurized cartridges, reactive chemicals, and aerosol
products. These items are not available for shipment via air or outside
the
Shipments outside the continental
Returns:
We back what we sell. If you must
return an item for any reason the first step is to obtain a Return Merchandise
(RM) number. To obtain an RM number, call us at 1-877-805-7575, or e-mail
us at sales@verticalavionics.com.
We will need the following information to
properly account for the return:
- Your name, email address, and daytime number
- Invoice number
- Product being returned
- Date the product arrived
- Reason for return
Return
guidelines:
- Item(s) must be returned within thirty (30) days
of receipt.
- All returns must be 100% complete. This
includes all original boxes and packing materials, manuals,
promotional materials, accessories, and documentation.
- You are responsible for return shipping.
- Shipping damage: If a product appears to
have been damaged in shipping, Vertical Avionics must be notified within
ten (10) days of receipt. The shipper must inspect the merchandise
and box in which it was shipped.
- Product defects should be directed to the
manufacturer for warranty service.
- Items returned not in original packaging and in
resalable condition may be subject to a 20% restocking fee.
- Once we receive your return, please allow ten
(10) business days for us to process it.
- After 30 days if a defect is found in a product,
contact the manufacturer for assistance.
